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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Paper Jam 2 Message
Adjust the Paper Edge Guides in the Paper Trays . Squeeze the side paper tray edge guide and move it away from the paper stack, then slide the edge guide back toward the paper stack until it slightly touches the side of the stack. Slide the paper tray edge guide away from the paper stack, then slide the edge guide back toward the stack of paper until it slightly touches the side of the stack. more...
- Automatic Document Feeder (ADF) on the WorkCentre Pro 412 Will Not Feed
Automatic Document Feeder (ADF) on the WorkCentre Pro 412 Will Not Feed . Clear the Automatic Document Feeder (ADF) and the Exit and Roller Areas on the WorkCentre Pro 412 . Open the Automatic Document Feeder (ADF) Top Cover. more...
- Black Lines on Copies on the WorkCentre Pro 412
Clean the Document Glass and the Constant Velocity Transport (CVT) Glass on the WorkCentre Pro 412 . The Constant Velocity Transport (CVT) Glass is the strip of glass located to the left of the larger Document Glass and is used to scan originals fed through the Automatic Document Feeder (ADF). Wipe the surface of the Document Glass and the CVT glass until they are clean and dry. more...
- Clicking, Squeaking, or Grinding Noise on the WorkCentre Pro 412
Approximately 1,000 more copies can be made, at which time the 'Replace Drum' message will be displayed, and the machine will stop operating until the Drum Cartridge is replaced. If the Drum is replaced before the 'Drum Warning' message has been displayed, the Drum counter must be reset to zero using the Menu options. NOTE:The Toner Cartridge must be removed in order to replace the Drum Cartridge. more...
- Paper Jam in the Drum Area
NOTE: The Toner Cartridge must be removed before the Drum Cartridge can be removed. If a copy can be made without a paper jam, then replace the Drum Cartridge with a new cartridge. Make sure to clear all jammed paper or pieces of jammed paper when the Toner Cartridge is removed. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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